Job Purpose
To perform quality audits on various functions within Discovery, including the collation of audit data and compilation of reports.
Principal Accountabilities
Auditing of sales processes and protocols accurately.
Compilation of daily, weekly and monthly reports relating to the audits performed.
Identifying areas of concern and system related issues.
Provide feedback on audit findings to team leaders, managers, including disputes/error rates.
Make recommendations for improvements in systems and processes.
Host and attend calibration sessions when required.
Education
Matric - Essential
Completed relevant tertiary degree - Advantageous
Experience
Minimum of 2 years conducting Quality Audits.
Discovery Connect Sales experience - Advantageous.