Main Function
The Quality Control Officer is responsible for ensuring that all products, services, and operational processes meet the required quality standards and regulatory requirements.
The role focuses on monitoring, inspecting, and improving quality control systems to ensure consistency, efficiency, and customer satisfaction.
The ideal candidate must be detail-oriented, proactive, and committed to maintaining high-quality standards across all business units.
Role Responsibilities
Quality Inspection and Monitoring:
Conduct regular inspections of products, materials, and processes to ensure compliance with quality standards.
Monitor production or service processes to identify deviations from quality specifications.
Ensure all outputs meet predefined quality benchmarks before release.
Testing and Evaluation:
Perform quality tests and assessments on products and services.
Analyse results to determine compliance with company and regulatory standards.
Document test findings and recommend corrective actions where necessary.
Compliance and Standards Enforcement:
Ensure adherence to company quality policies, SOPs, and regulatory requirements.
Identify areas of non-compliance and recommend corrective measures.
Support internal and external quality audits.
Documentation and Reporting:
Maintain accurate records of inspections, tests, and quality control activities.
Prepare daily, weekly, and monthly quality reports.
Document defects, deviations, and corrective actions taken.
Process Improvement:
Identify opportunities for improving quality control systems and processes.
Recommend and implement best practices to enhance efficiency and product/service quality.
Work with management to develop quality assurance strategies.
Defect and Issue Management:
Identify defects, errors, or inconsistencies in products or services.
Investigate root causes of quality issues.
Ensure timely resolution and prevent recurrence.
Collaboration and Coordination;
Work closely with production, operations, procurement, and other departments.
Provide quality-related guidance and support to teams.
Ensure effective communication of quality standards and expectations.
Health, Safety, and Hygiene Compliance:
Ensure compliance with health and safety standards in all operations.
Promote a culture of quality, safety, and continuous improvement.
Experience/Qualification
Bachelor's degree or HND in Quality Management, Engineering, Business Administration, or related field
3 - 5 years of experience in quality control, quality assurance, or related roles
Experience in manufacturing, hospitality, retail, or operations is an advantage
Knowledge of quality management systems (QMS) and standards
Professional certification in quality control/assurance is an added advantage
Competencies/Skills:
Strong attention to detail and accuracy
Knowledge of quality control standards and procedures
Analytical and problem-solving skills
Proficiency in Microsoft Excel and reporting tools
Strong documentation and reporting skills
Good communication and interpersonal skills.
Behavioural Qualities/Other Competences:
High level of integrity and professionalism
Detail-oriented and quality-focused mindset
Strong sense of responsibility and accountability
Ability to work under pressure
Proactive and result-driven
Critical thinking and decision-making skills.