Job Purpose:
To ensure that all products meet required quality, safety, and regulatory standards by implementing and maintaining quality control systems, conducting inspections, and supporting continuous improvement initiatives within the factory.
Key Responsibilities and Duties:
Manage, train, and discipline staff in line with quality and safety standards
Oversee overall quality assurance and quality control processes within the factory
Implement and maintain company policies and procedures to ensure efficient facility operations
Ensure compliance with OHS, FSSC 22000, and customer-specific requirements (e.g., KFC standards)
Investigate customer complaints and non-conformance reports (NCRs) and implement corrective actions
Attend and contribute to daily, weekly, and monthly meetings relating to production, health & safety, and food safety
Conduct stocktaking activities when required
Maintain accurate daily administrative records using systems such as Shopware and SHERQX
Manage and monitor pest control systems within the factory
Conduct and assist with internal audits
Perform metal detector checks and investigate any potential failures
Carry out daily quality checks including:
Foreign matter control
Weight and scale verification
Traceability records
Hygiene inspections of staff and facilities
Ensure high standards of housekeeping across the facility
Act as a Safety Representative when required
Ensure full compliance with SHERQ legal and regulatory requirements
Minimum Requirements:
Qualifications:
Relevant qualification in Quality Management, Food Technology, or similar field
Certification in Food Safety (e.g., HACCP, FSSC 22000) is advantageous
Experience:
Minimum 2 - 3 years' experience in a quality control/assurance role within a manufacturing or food production environment
Experience with audits, inspections, and compliance systems
Skills and Competencies:
Strong knowledge of food safety and quality standards
Excellent attention to detail and problem-solving skills
Good communication and interpersonal skills
Ability to work under pressure and meet deadlines
Strong administrative and reporting skills
Proficiency in quality systems and software tools
Team leadership and training ability