Reception Administrator at Mediclinic

MAIN PURPOSE OF JOB


To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.


KEY RESPONSIBILITY AREAS


Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
Identify and prevent financial risks by adhering to policies and procedures
Ensure an effective discharge process as per the Patient Administration Manual
Maintain patient confidentiality


REQUIRED EDUCATION


ESSENTIAL EDUCATION: Grade 12 or equivalent
DESIRED EDUCATION: None


REQUIRED EXPERIENCE


ESSENTIAL MINIMUM EXPERIENCE: None
DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility


REQUIRED JOB SKILLS AND KNOWLEDGE


Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
Admission; Bed functions; Preparation for next day and discharge processes
Anatomy (including terminology)
Hospitals switchboard systems
Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
Patient admin programmes on the AS400 system
Computer literate (Microsoft Office)
ICD and CPT codes
Medical Aid Schemes and the Private healthcare environment
Workmans Compensation Act (WCA) processes; procedures and policies
Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)


Closing date: 17/09/2026