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Receptionist - Aesthetic & Wellness Clinic at Nexus Staffing Solutions
Nexus Staffing Solutions
September 05, 2026
Full-time
On-site
Our client, a growing aesthetic and wellness healthcare provider, is looking for a professional, warm and customer-focused Receptionist to join their team in Muthaiga, Nairobi.
The successful candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, enquiries and day-to-day front-office operations.
Key Responsibilities
Welcome and professionally attend to clients and visitors.
Manage appointments, bookings and client enquiries.
Handle incoming calls, WhatsApp messages and other client communications.
Provide accurate information about the clinic\'s services.
Maintain accurate client and appointment records.
Coordinate client flow and support smooth front-office operations.
Handle payments and basic administrative records where required.
Follow up with clients regarding appointments and consultations.
Support customer service and client retention initiatives.
Maintain strict confidentiality of client information.
Requirements
Certificate/Diploma in Front Office, Customer Service, Hospitality, Business Administration or a related field.
Previous experience in reception, front office, hospitality, healthcare, beauty or wellness is an advantage.
Excellent communication and interpersonal skills.
Professional and presentable.
Good computer skills.
Strong customer service orientation.
Ability to handle clients with tact, patience and professionalism.
Good organisational and multitasking skills.
Experience handling WhatsApp and digital customer enquiries is an added advantage.
The successful candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, enquiries and day-to-day front-office operations.
Key Responsibilities
Welcome and professionally attend to clients and visitors.
Manage appointments, bookings and client enquiries.
Handle incoming calls, WhatsApp messages and other client communications.
Provide accurate information about the clinic\'s services.
Maintain accurate client and appointment records.
Coordinate client flow and support smooth front-office operations.
Handle payments and basic administrative records where required.
Follow up with clients regarding appointments and consultations.
Support customer service and client retention initiatives.
Maintain strict confidentiality of client information.
Requirements
Certificate/Diploma in Front Office, Customer Service, Hospitality, Business Administration or a related field.
Previous experience in reception, front office, hospitality, healthcare, beauty or wellness is an advantage.
Excellent communication and interpersonal skills.
Professional and presentable.
Good computer skills.
Strong customer service orientation.
Ability to handle clients with tact, patience and professionalism.
Good organisational and multitasking skills.
Experience handling WhatsApp and digital customer enquiries is an added advantage.