Key Responsibilities
Welcome walk-in clients and create a professional first impression
Answer and route all incoming calls with clarity and courtesy
Manage the appointment diary and send reminders
Maintain a clean, organised and welcoming reception area
Handle basic client documentation and filing
Support the sales team with administrative tasks when needed
Receive and distribute mail, parcels and official documents
Ensure high standards of confidentiality with client information
Ideal Candidate
Diploma or Certificate in Front Office, Business Administration or related field
Minimum 1 year experience in a reception or customer-facing role
Excellent spoken English and Kiswahili
Smart appearance, positive attitude and strong telephone etiquette
Basic computer skills (MS Office / Google Workspace)
Honest, reliable and able to work under light pressure