Responsibilities
Welcome members and guests professionally and ensure smooth check-in and check-out processes.
Provide detailed information on membership packages, fitness programs, and class schedules.
Process new member registrations, renewals, cancellations, and upgrades.
Handle cash, POS transactions, and maintain accurate payment records.
Schedule personal training sessions and group classes.
Monitor membership database and maintain updated records.
Respond to phone, email, and walk-in inquiries promptly.
Resolve member concerns effectively and escalate complex issues to management.
Maintain cleanliness and organization of the reception and waiting area.
Ensure compliance with gym policies, safety standards, and operational Procedures.
Requirement
Minimum OND/HND qualification.
1 - 3 years' experience in a front desk, receptionist, or customer service role (experience in a gym or hospitality environment is preferred).
Basic knowledge of fitness industry operations is an added advantage.
Proficiency in MS Office and basic administrative systems.
Good numerical skills for handling payments and transactions
Required Competencies:
Friendly, polite, and customer-focused.
Excellent customer service orientation.
Honest, reliable, and responsible.
Strong communication and interpersonal skills.
Strong organizational and multitasking abilities.
Able to work under pressure and in a fast-paced environment.
Ability to work flexible hours, including weekends if required.