Job Description
Attend to visitors and deal with inquiries both in person and over the phone. Provide a professional and welcoming first point of contact for the organization, ensuring that all guests and callers are assisted promptly and directed appropriately. Support general administrative tasks to maintain smooth front office operations.
Are you someone who can:
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
Ensure all communications with clients are professional, resulting in compliments.
Resolve all customer queries efficiently, and within agreed timelines.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
Manage own development to increase own competencies
You will be an ideal candidate if you have:
Matric and additional certification in Office Management is a plus
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
End Date: April 1, 2026