Key Roles & Responsibility
Respond to and give general advice in consular cases by phone and by e-mail
Manage bookings for consular section i.e passports, citizenship cases, registration of coordination numbers
Update the electronic booking schedule
Responsible for the consular mailbox and consular phone hours
Assist with oral and written translations from Somali to English
Manning of the embassy front desk which includes greeting visitors, respond to incoming calls, handle general queries and complaints, pass on messages and transfer calls as necessary etc.
Responsible for updating the Embassy phone list
Manage bookings of the Embassy meeting rooms
Receiving and dispatching deliveries
Assist with mail handling and pouch shipments
Perform ad hoc administrative duties
Other duties as assigned by the Head of Administration and Consular Section
The preferred candidate will meet the following requirements:
Education and experience
Successful completion of a university degree or similar from a recognized institution in a field relevant to the position
A minimum of three years of relevant working experience
Experience of consular work at a foreign mission is considered a great advantage
Other essential qualifications;
Excellent command of oral and written English and Somali languages as well as Kiswahili
Problem solver, excellent administrative and organisational skills
Passionate and committed learner, ability to learn, adapt to new guidelines, reach and report on agreed results
Have an excellent sense for good, polite and correct service
Ability to handle and respond to people in distress
Ability to take initiatives and adjust to changing priorities
Strong organizational and interpersonal skills
Strong written and oral communications skills
Being an effective team player
Being discreet, reliable and have a high level of integrity
Being punctual and able to handle strict dead lines
Proficiency in basic MS Office programs: Word, Outlook, Excel etc.