Receptionist at National Treasury

Purpose of the Role


To provide efficient and effective reception support services to the National Treasury employees and visitors.


Qualification/s Requirements


A minimum Grade 12 is required; and
Knowledge in reception, switchboard operation and office administration.


Key Performance Areas

Reception Services:


Receive telephone calls, messages and direct them to the relevant stakeholders;
Welcome, receive and direct clients to the offices of the meetings and provide relevant information when required;
Operate office equipment and photocopiers and liaise with internal and external stakeholders; and
Maintain and oversee the utilisation of visitor register.


Render an effective Reception Services:


Monitor and control the movement of employees, visitors and contractors on the floor;
Confirm host availability before directing visitors to the required floor and escort visitors to the waiting rooms;
Notify relevant staff members of their guests' arrival and monitor guests' whereabouts while they are on the premises;
Answer telephone calls related to meetings, guests on the floor and visitors in the building; and
Record staff members' whereabouts, arrivals and departures when required.


Escorting of Visitors:


Escort visitors to consultation or conference rooms;
Notify security at the main reception once visits are completed;
Approach unauthorised persons found on the floor and request security assistance where necessary; and
Ensure that visitors do not access restricted workstations or areas.


Maintain Reception Area:


Maintain a clean and orderly reception area at all times;
Receive and acknowledge correspondence;
Manage and monitor the electronic booking system;
Answer, screen and direct telephone calls;
Support Floor Representatives during emergency situations; and
Arrange and provide refreshments for meetings.