Job Summary
The Front Desk Staff is the first point of contact for guests and plays a key role in creating a welcoming and professional atmosphere. Responsibilities include greeting guests, handling check-ins and check-outs, managing room reservations, responding to inquiries, and providing information about the hotel and local attractions. The role also invol
Job Description
Responsibilities:
Welcome guests warmly and ensure efficient check-in/check-out processes
Handle phone calls, emails, and in-person inquiries professionally
Manage reservations and room assignments using the hotel's PMS
Provide guests with information about hotel services and local attractions
Process payments, issue invoices, and maintain accurate records
Resolve guest complaints or forward them to appropriate departments
Liaise with housekeeping and maintenance to ensure room readiness
Monitor lobby activity and maintain cleanliness and order at the front desk
Keep updated records of room availability and bookings
Promote upselling of rooms and hotel services where applicable
Requirements:
Minimum of OND/HND in Hospitality, Business Administration, or related field
1-2 years of experience in a hotel or customer-facing role preferred
Excellent communication and interpersonal skills
Proficient in Microsoft Office and hotel management systems (PMS knowledge is a plus)
Good organizational and multitasking abilities
Friendly, presentable, and professional appearance
Ability to work under pressure and in shifts, including weekends and holidays
Strong attention to detail and a commitment to service excellence