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Receptionist, Cancer Centre at Aga Khan University Hospital
Aga Khan University Hospital
October 19, 2026
Full-time
On-site
Job Summary
To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit.
Key Responsibilities
Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders.
Receive and route samples delivered to the NGS Unit in accordance with established procedures.
Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit.
Ensure sample records contain all required information and are kept current.
Flag discrepancies or missing sample information to the relevant NGS Unit staff.
Coordinate appointments and routine client enquiries.
Manage telephone calls, emails, messages, and other correspondence.
Maintain accurate administrative and sample-related records.
Support filing, scanning, photocopying, data entry, and document management.
Assist with meetings, workshops, training sessions, and other NGS Unit activities.
Support maintenance of reception and administrative supplies.
Maintain confidentiality of patient, laboratory, and institutional information.
Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures.
Perform other related duties as assigned by the supervisor.
Qualifications
Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field.
Additional training in customer service, records management, or healthcare administration will be an added advantage.
Relevant Experience
Previous experience in a hospital, laboratory, healthcare, or other professional service environment is preferred.
Experience in reception, customer service, records management, or administrative support.
Experience maintaining registers, logs, or electronic records.
Proficiency in Microsoft Office applications and basic data-entry systems.
To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit.
Key Responsibilities
Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders.
Receive and route samples delivered to the NGS Unit in accordance with established procedures.
Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit.
Ensure sample records contain all required information and are kept current.
Flag discrepancies or missing sample information to the relevant NGS Unit staff.
Coordinate appointments and routine client enquiries.
Manage telephone calls, emails, messages, and other correspondence.
Maintain accurate administrative and sample-related records.
Support filing, scanning, photocopying, data entry, and document management.
Assist with meetings, workshops, training sessions, and other NGS Unit activities.
Support maintenance of reception and administrative supplies.
Maintain confidentiality of patient, laboratory, and institutional information.
Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures.
Perform other related duties as assigned by the supervisor.
Qualifications
Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field.
Additional training in customer service, records management, or healthcare administration will be an added advantage.
Relevant Experience
Previous experience in a hospital, laboratory, healthcare, or other professional service environment is preferred.
Experience in reception, customer service, records management, or administrative support.
Experience maintaining registers, logs, or electronic records.
Proficiency in Microsoft Office applications and basic data-entry systems.