Education (Formal Qualification Required)
Minimum: NQF Level 5 Qualification - Higher Certificate in Office Administration
Advantageous
NQF Level 6 Qualification - Diploma in Office Administration
Experience (Minimum Experience Required - Number of years)
Receptionist experience: 2 - 3 Years
Advantageous
Experience working with public or external parties :1 Year
Switchboard experience :1 Year
Position Description
Reception Function
Welcome and direct students, parents and visitors
Provide information as relevant
Receive and distribute deliveries
Coordinate the booking and tracking of couriers
Receive payments via the campus speed point
Visitors are directed to the correct locations
Packages are distributed correctly
Couriers are booked timeously
Switchboard Management
Receive and direct calls to the relevant department
Take and distribute messages
Follow up on call backs
Coordinate busy times on the switchboard to manage influx of calls
Provide support and information to students or callers where relevant
Calls are answered timeously
Calls are correctly directed
Messages are delivered and call backs are made
Information provided is correct
Sales and Administration Duties
Book boardrooms
Arrange for visitors' refreshments
Check and review RSVPs for sales related meetings or activities
Compile and submit RSVPS for functions to Sales Manager
Update bookings report
Provide support for sales and campus related administration such as database maintenance, capturing of data, ad hoc administration etc.
Correct booking and allocation of boardroom and report is up to date
Refreshments are ordered and delivered timeously
Administration duties are completed timeously
Housekeeping
Check the cleanliness of the ground floor
Check work to cleaners are required
Inspect bathrooms and kitchen to ensure that all supplies are available and clean
Check that stock availability of refreshments for the campus
Place orders for kitchen and refreshment stock
Receive and check delivery of stock
Facilities are clean and the cleaning schedule is adhered to
Stock levels are replenished