QUALIFICATIONS AND REQUIREMENTS
Diploma or Degree in Front Office Management, Hospitality Management, Business Administration, Customer Service, Public Relations or a related field.
Minimum of 4 years' experience in a receptionist, front office, customer service, or administrative role, preferably in a hospitality, club, hotel or service oriented environment.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to interact professionally with club members, guests, management, and staff.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other office management systems.
Good organizational and time management skills with the ability to multitask and work under pressure.
Professional appearance, etiquette, and customer focused attitude.
High level of integrity, discretion, and confidentiality.
Ability to handle member inquiries, complaints, and requests courteously and efficiently.
Experience in membership management systems or hospitality software will be an added advantage.
Must be flexible to work weekends, nightshifts, public holidays and occasional extended hours as required by club operations.
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Receive and process payments, issue receipts and maintain accurate financial records in accordance with Club procedures.
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Prepare daily, weekly, and monthly front office reports as required.
Coordinate incoming and outgoing correspondence, mail, and deliveries.