Role Description
This is a full-time hybrid role for a Recovery Officer based in Lagos, with some work-from-home flexibility. The Recovery Officer will be responsible for pursuing overdue accounts, negotiating repayment plans, and managing debt recovery processes to ensure timely settlements. The individual will collaborate with customers to resolve financial issues, monitor account status, and provide excellent customer service while maintaining efficient record-keeping and compliance with financial regulations.
Qualifications
Proficiency in Debt Collection and knowledge of Finance principles
Strong Interpersonal Skills and a focus on Customer Service excellence
Analytical Skills to assess accounts and create effective recovery strategies
Familiarity with financial regulations and compliance practices is a plus
Bachelor's degree in Finance, Economics, Business Administration, or a related field
Ability to work independently, proactively, and effectively in a hybrid work environment
Proven experience in a similar recovery or collections role is an advantage