Key responsibilities include:
Attract, hire, and retain top-tier call center agents in alignment with the operational strategy.
Plan and manage the call center workforce, including the creation and maintenance of a robust talent pipeline to meet anticipated demand.
Utilize various sourcing channels such as job boards, social media platforms, and strategic partnerships to attract and recruit agents.
Support Project Lead in coordinating interviews with candidates and key stakeholders, ensuring a smooth interview process.
Facilitate risk assessment checks including candidate references.
Manage the recruitment process using the ATS, ensuring visibility of candidates and maintaining accurate records of candidate interactions and progress throughout various recruitment stages.
Proactively manage candidates and the feedback process to ensure excellent candidate experience.
Lead the onboarding process, ensuring new hires seamlessly integrate with the teams.
Leverage the interview process to identify future learning and development opportunities aligned with call center operations.
Provide regular updates and reports on recruitment metrics and progress to management.
Requirements
Bachelor's degree in business administration or a business-related field.
At least three (3) years of experience in high volume recruiting, preferably in a call center or customer service environment.
Highly adaptable and flexible to accomodate working within Pacific Time Zone when required.
Proficiency with ATS and other recruitment tools
Strong communication and interpersonal skills, ability to work in a fast-paced environment,
Detail-oriented, proactive, and able to work independently as well as part of a team.