S
Regional Aftersales manager-Eastern(Machakos/Meru) at Spiro
Spiro
September 19, 2026
Full-time
On-site
Role Purpose
To lead and manage all aftersales operations within the assigned region, ensuring service excellence, optimal turnaround time (TAT), spare parts revenue growth, technician productivity, and strong rider relationships. The Regional Aftersales Manager acts as the operational bridge betweenfield execution and country-level strategy,ensuring that Spiro's service ecosystem scales sustainably while maintaining quality, profitability, and rider satisfaction.
Key Responsibilities
Regional Aftersales BusinessOwnership
Service Operations & TAT Management
Spare Parts Sales &Revenue Performance
Network Expansion & Operational Readiness
Technician Training & Capability Development
Rider Engagement &Community Leadership
Customer Experience & Brand Representation
Escalation & Governance Framework
Revenue Ownership Boundaries
Regional KPIs (MeasuredOutcomes)
Operational KPIs
Financial KPIs
Customer & Network KPIs
Qualifications & Experience
Bachelor's Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.
7 - 10 years experience in automotive, EV, or mobilityaftersales operations.
Minimum 3 - 5 years in a supervisory or regional leadership role.
Strong knowledge of DMS, warrantyprocesses, and serviceperformance management.
Proven experience managingmulti-site service operations.
To lead and manage all aftersales operations within the assigned region, ensuring service excellence, optimal turnaround time (TAT), spare parts revenue growth, technician productivity, and strong rider relationships. The Regional Aftersales Manager acts as the operational bridge betweenfield execution and country-level strategy,ensuring that Spiro's service ecosystem scales sustainably while maintaining quality, profitability, and rider satisfaction.
Key Responsibilities
Regional Aftersales BusinessOwnership
Service Operations & TAT Management
Spare Parts Sales &Revenue Performance
Network Expansion & Operational Readiness
Technician Training & Capability Development
Rider Engagement &Community Leadership
Customer Experience & Brand Representation
Escalation & Governance Framework
Revenue Ownership Boundaries
Regional KPIs (MeasuredOutcomes)
Operational KPIs
Financial KPIs
Customer & Network KPIs
Qualifications & Experience
Bachelor's Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.
7 - 10 years experience in automotive, EV, or mobilityaftersales operations.
Minimum 3 - 5 years in a supervisory or regional leadership role.
Strong knowledge of DMS, warrantyprocesses, and serviceperformance management.
Proven experience managingmulti-site service operations.