Regional Operations Manager – Multi-Property Portfolio - JHB at Datafin Recruitment

ENVIRONMENT:


Our client is seeking a seasoned and commercially driven Regional Operations Manager - Multi-Property Portfolio to lead and optimise performance across a portfolio of hotel and casino properties in South Africa and Botswana.
This is a senior leadership role responsible for driving operational excellence, revenue growth, and brand consistency across multiple sites.
You will provide strategic oversight to property leadership teams, ensuring alignment with Group objectives while maintaining the highest standards of guest experience, compliance, and profitability.
The role is ideal for a leader who thrives in a complex, multi-site environment, with the ability to balance strategic thinking and hands-on operational leadership.


DUTIES:

Portfolio Leadership & Performance


Provide strategic and operational oversight across 8 properties, ensuring consistent delivery of brand standards and guest experience excellence
Lead and manage the performance of General Operations Managers, driving accountability, development, and high performance
Embed Group strategy at property level, ensuring alignment with commercial, operational, and governance frameworks
Drive operational efficiency and consistency across all business functions


Commercial & Financial Management


Drive revenue optimisation strategies across gaming, hospitality, conferencing, and entertainment
Oversee budgeting, forecasting, and financial performance across the portfolio
Monitor key performance indicators and implement initiatives to improve profitability and operational performance
Identify opportunities for growth, expansion, and operational improvement


Compliance & Governance


Ensure full compliance with gaming regulations, hospitality legislation, and licensing requirements across South Africa and Botswana
Maintain strong oversight of risk, audit, and internal control frameworks
Ensure adherence to health, safety, and labour regulations across all properties


Guest Experience & Brand Standards


Drive consistent delivery of a high-quality, differentiated guest experience across all properties
Oversee guest satisfaction, reputation management, and quality assurance frameworks
Implement strategies to enhance customer loyalty and repeat business


Leadership & Stakeholder Management


Build and lead high-performing teams, with a focus on succession planning, leadership development, and transformation initiatives
Act as a senior representative of the Group, managing relationships with regulators, government bodies, shareholders, and key stakeholders
Foster strong collaboration between Head Office and property-level leadership teams


Requirements


Minimum 10+ years' senior leadership experience within hotel, casino, gaming, or integrated resort operations
Proven track record of managing multi-property or regional operations
Strong experience in driving operational strategy, revenue growth, and service excellence
Experience operating across multiple regulatory environments (cross-border experience advantageous)
Demonstrated ability to lead large, geographically dispersed teams
Strong commercial acumen with experience managing budgets, forecasts, and financial performance
Excellent stakeholder engagement skills, including experience working with regulators and government bodies


Qualifications


Matric
Bachelor's Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field


Operational Requirements


Valid driver's licence and willingness to travel when required
Ability to work extended hours, including weekends and public holidays
Comfortable working in a smoking environment
Will be required to obtain a Gaming Licence