Regional Tier 3 Junior Technical Support Specialist at SydSen Recruit

Key Responsibilities


Provide advanced Tier 3 technical support
Resolve escalated technical issues
Manage escalations from Tier 1/2 through Tier 3/4
Support customer and subcontractor technical teams
Train NOC and regional staff
Perform advanced technical diagnostics
Troubleshoot power equipment
Conduct client-site visits
Support site commissioning and acceptance
Ensure successful site acceptance within required timelines
Prepare acceptance documentation
Document troubleshooting practices and solutions
Mentor Tier 1 and Tier 2 technical teams


Minimum Requirements


Bachelor's degree in Electrical Engineering, Computer Science or related field
Proven technical-support experience
Exposure to energy-management systems
Knowledge of renewable, traditional energy and storage solutions
Strong diagnostic and troubleshooting capabilities
Comfortable troubleshooting power equipment
Willing and able to travel to client sites
Energy-sector experience advantageous
Experience working according to SLA / MTTR requirements advantageous
Site commissioning or acceptance experience advantageous