Relationship Manager, Chinese Banking – Retail Department at Family Bank Ltd

RELATIONSHIP MANAGER -CHINESE BANKING -IJA/RMCB/02/2025

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

REPORTING TO: Head of MSME

Job Purpose:

The incumbent will be responsible for the overall management and development of the Chinese business in the bank.

Key Responsibilities:


Drive profitable revenue and volume growth with a focus on new acquisitions, deepening existing customer relationships and cross-selling.
Achieve agreed sales targets for new accounts, assets and liabilities by establishing/recruiting new banking relationships, managing and growing existing banking relationships with our Chinese customers and Business Club members.
Train staff on Chinese banking services to create customer product awareness.
Keep current on business trends and competitor offerings by gathering market intelligence to maintain a competitive edge.
Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
Manage Chinese customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
Develops, coach, motivates and manages the performance of individuals and teams within Chinese,
Diaspora & Business Club segment to achieve success in career and business goals.
Actively provide leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback with the Head of Retail Banking to maximize the overall performance and wellbeing of the department.
Role Model the Brand and Corporate Values of the Bank in the internal and external market environment
Marketing of Diaspora and Business Club services to our customers.
Planning the Calendar of events for the Chinese and Business Club banking members.
Planning and management of the international Business exposure trips for the Business Club members per year.
Developing an annual learning program for the Chinese and Business Club members making sure we adhere to offering one seminar every quarter for the members.
Ensure Chinese Credit file documentation standards are adhered to.
Monitor the approval, disbursal and updating process, periodic credit reviews, and deductions or repayments by diaspora customers.
Reviewing daily loan disbursement with reference to current policies, procedures and the booking of correct product code under Chinese and Business club
Ensuring quality service delivery for customers to achieve agreed service levels in coordination with the
Branches Management and Chinese as well as Diaspora Banking Unit.
Ensuring that all new business is in line with KYC and CTF laws and regulations and customer information is regularly updated
Any other official duty that may be allocated by management from time to time.


Qualifications:


Holds a Bachelor's Degree in Business, Accounts, Finance or related field.
Proficiency in Chinese language- Oral and Written.
Have a minimum of two (2) years practical experience with proven result-oriented track record in Chinese business.
Experience in banking background is a plus.
Honest and with high integrity.


Key Competencies and Attributes:


Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business.
Full understanding of all products, sound knowledge of the bank processes and procedures
Proven ability to develop and maintain effective work relationships with internal and external partners
A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
Honest and with high integrity.
Results oriented with excellent communication and social skills.
A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision