Relationship Manager, Education Sector – Retail Department at Family Bank Ltd

RELATIONSHIP MANAGER - EDUCATION SECTOR - IJA/RMEDU /02/25


To support the education growth strategy, we are looking for a dynamic, proactive professional with strong credentials and relevant work experience to fill the following position:
Reporting to: Senior Manager -Education Sector


Job Purpose:


Acquisition, consolidation and retention of Education sector customers by developing and maintaining strong business relationships through regular, proactive and value adding contact establishment and fully understanding their supply chain & management and proactively providing appropriate and mutually beneficial financial solutions.
Liaises with the Branch Credit management, Head office credit, credit analysts, SME Relationship officers, Area managers, Legal department, Treasury, IB, Corporate and other segments relationship staff.


KEY PERFORMANCE AREAS


Proactively identify and recruit schools within the designated Region.
Build, consolidate and maintain excellent relationship with Education sector.
Identify, establish and maintain excellent relationship with Education sector Strategic Partners in respectiveRegions.
Undertaking a relationship review/assessment at least twice a year to determine and address:

Customer satisfaction
Risk/credit review
Product usage and cross-sell penetration
Needs gap analysis
Multi-banked situation, if any.


Responsible for quality portfolio management for the following:

Growth of Overdrafts and Renewal of Overdrafts before expiry
Renewal of Insurance Premiums before expiry
Growth of schools related loans
Maintaining PAR below the Sector Industry Rate
Maintaining an NPL below the Sector Industry Rate


Organise for educational seminars/workshop for existing and prospective customers in lieu of enhancing customer loyalty.
External environmental scanning to assess the relevant economic and County trends, legislative and regulatory influences, key suppliers, markets, customers, competitors that may affect the school business.
Conduct competitor analysis in the Region and in the Industry and advise the business to review the current pricing and product offering in order to remain competitive and relevant.
Cross sell and advise on the appropriate product uptake based on the customer supply chain.
Responsible for the growth of schools related loans and overdrafts in the Bank
Any other duties as may be allocated by manager from time to time.


Qualifications


A business related degree from a recognized University
Banking qualifications, CPA's or an equivalent
Master's degree will be an added advantage
A minimum of five (5) years relevant banking experience with a bias in relationship banking and customer focussed
Excellent credit skills
Ability to conduct thorough credit request appraisal.
Ability to manage people to achieve specific results.
Anunderstanding of the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.


Key Competencies and Attributes:


Ability to sell and network for business — Portfolio growth
Excellent Analytical and Customer Relationship Skills - Opportunity management.
Possess ability to work effectively under pressure and meet deadlines.
Ability to work independently under minimal supervision
Ability to communicate clearly and effectively
Practical experience in use of Ms Office applications.
Results oriented with excellent communication and social skills.
A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
High integrity, reliable, outgoing and hardworking
Strong Interpersonal Skills.
A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision