Relationship Manager - High Net Worth Individuals at Equity Bank Kenya

Job Purpose:


Responsible for acquisition of new HNI business & management of allocated portfolio to drive balance sheet and income growth.
To onboard existing & HNI clients. Build strong business relationships with aim of driving sales, service excellence and high level of client satisfaction that is mutually benefiting.
Work with EIB, ELAK and treasury to provide wealth management and preservation solutions to clients.


Key Responsibilities:

Relationship Management and Financial Performance


To be the first point of contact for clients for the allocated portfolio
Proactively onboard and engage existing clients on the Group's offering, educate on new changes in the bank/industry and share advisory communication.
Deliver deposit, loans, investment, insurance and revenue targets.
Leverage the ecosystem opportunities across all business segments to target quality business and grow value.


Customer Excellence


Digitize and cross sell to increase product holding to a minimum of 4 (Save, Invest, Borrow & Insure)
100% CRM utilization on service, sales pipeline and client contact program.
Ensure correct carding of clients in the portfolio with minimum utilization of 75%.
Achieve best bank in HNI Banking in the country measured by wallet size growth, customer satisfaction score and NPS rating.
Migrate transactions to digital channels - minimum of 60%.


People


Team spirit and stakeholders' management
Efficient management of resources to deliver timely services to clients professionally.
Training and personal development


Internal Processes, Risk and Compliance


Ensure compliance with KYC, AML, legal, regulatory and any other governance requirements in acquisition and management of clients.
Comply with all the Group's and Subsidiary policies and procedures.
Satisfactory portfolio audit


Qualifications

Education and Qualifications


Bachelor's degree in Business, Finance, Economics, Banking, or a related field.
Professional qualifications such as CFA, CPA, ACCA, CIB, or CISI.
Certification in Wealth Management, Investment Advisory, or Relationship Management.
Minimum 5 - 7 years' experience in Relationship Management, Private Banking, Wealth Management, or Corporate Banking.
Proven experience managing HNI or affluent client portfolios.
Strong track record in sales, portfolio growth, and client retention within the financial services industry.


Key Skills and Competencies

Technical Skills


Relationship and portfolio management
Credit analysis and financial statement interpretation
Wealth management and investment advisory
Sales, negotiation, and revenue generation
CRM and digital banking platforms


Leadership & Behavioral Competencies


Customer-centric mindset
Strong communication and influencing skills
Commercial acumen and results orientation
Integrity and ethical judgment
Collaboration and teamwork