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Relationship Manager, Priority Banking at Standard Chartered Bank Kenya
Standard Chartered Bank Kenya
October 22, 2026
Full-time
On-site
Job Summary
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank.
The growth metrics measured include:
Portfolio growth
Growth in products per client
Increase in revenue per client
Growth in number of clients
Revenue growth
Cost Management
Service Excellence
Operational Excellence and Compliance
Key Responsibilities
Engaging and deepening activities
Methodically engage
Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed conversation
Engage clients through the digital channels (calls, virtual meetings, webinars, email)
Needs/Anchor Products
Individual banking products (Personal Loans, Current and Savings Accounts; Wealth Products
Meet & deep sell
Develop a comprehensive Account Plan for at least 20% of client base
Meet virtually to meet advisory needs (once a quarter)
Connect client with specialists
Set up products Conduct/connect for periodic CDD reviews
Conduct fulfillment & activate
Services
Refer most servicing activities to Client Service Manager
Acquiring on referrals
Connect & prepare
Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
Explain proposition & requirements in full
Meet, deep sell & train (in person)
Meet, listen and determine further needs
Set up anchor products & initiate cross-sell
Conduct/connect for CDD
Educate and conduct initial set up for online, ATMs, Client Centre
Strategy
Acquire new to bank clients
Grow clients to be Assets Under Management Qualified ( 4M KES and above)
Refer International banking clients
Increase Wealth Penetration per customer
Grow both deposits and Assets
Ensure exemplary client experience
Processes
Ensure each product solution follows the rightful channel for processing.
Ensure Turn Around Time standards are followed.
Risk Management
Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them•
The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
Remain at alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: "Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers".
Governance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the groups values and code of conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Product Specialists
Client Service Manager, Affluent
CDD team
Branch Manager
Product Managers
Skills & Experience
Multi Product Knowledge
Market and Competition Knowledge
Soft Skills tailored to engage Affluent Clients
Communication and Presentation Skills
Negotiation and Objection Handling
Problem Solving Skills
Qualifications
CISI Level 1
Bancassurance Certification
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank.
The growth metrics measured include:
Portfolio growth
Growth in products per client
Increase in revenue per client
Growth in number of clients
Revenue growth
Cost Management
Service Excellence
Operational Excellence and Compliance
Key Responsibilities
Engaging and deepening activities
Methodically engage
Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed conversation
Engage clients through the digital channels (calls, virtual meetings, webinars, email)
Needs/Anchor Products
Individual banking products (Personal Loans, Current and Savings Accounts; Wealth Products
Meet & deep sell
Develop a comprehensive Account Plan for at least 20% of client base
Meet virtually to meet advisory needs (once a quarter)
Connect client with specialists
Set up products Conduct/connect for periodic CDD reviews
Conduct fulfillment & activate
Services
Refer most servicing activities to Client Service Manager
Acquiring on referrals
Connect & prepare
Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
Explain proposition & requirements in full
Meet, deep sell & train (in person)
Meet, listen and determine further needs
Set up anchor products & initiate cross-sell
Conduct/connect for CDD
Educate and conduct initial set up for online, ATMs, Client Centre
Strategy
Acquire new to bank clients
Grow clients to be Assets Under Management Qualified ( 4M KES and above)
Refer International banking clients
Increase Wealth Penetration per customer
Grow both deposits and Assets
Ensure exemplary client experience
Processes
Ensure each product solution follows the rightful channel for processing.
Ensure Turn Around Time standards are followed.
Risk Management
Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them•
The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
Remain at alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: "Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers".
Governance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the groups values and code of conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Product Specialists
Client Service Manager, Affluent
CDD team
Branch Manager
Product Managers
Skills & Experience
Multi Product Knowledge
Market and Competition Knowledge
Soft Skills tailored to engage Affluent Clients
Communication and Presentation Skills
Negotiation and Objection Handling
Problem Solving Skills
Qualifications
CISI Level 1
Bancassurance Certification