Relationship Officers - Portfolio at HF Group

Principle Accountabilities


To track daily transaction numbers.
To set up and train customers to use the alternative channels and the systems.
To champion for the product visibility and branding.
To assist the team in market storms and activations
To track activity from specific activations to ensure that the bank gets value for the budget spent.
To look out for cross sell opportunities from the clients visit.
To assist in solving customers issues and track feedback.
To ensure that merchants clients are equipped with the required tools of trade.
To monitor the entire bank tills portfolio to track transactions and dormancy.
To call the clients whose transaction volumes have gone down.
To provide customer visits to the merchants.
To manage the newly onboarded tills before being graduated to the SME team.
To work with the DPA team to champion for higher product intake and increase the product per customer.
To call and drive tills usage and promote cash transaction on tills whose vintage is above one year.


Key Competencies and Skills

Technical Competencies


Strong communication & presentation skills
Strong co-ordination skills
Analytical Skills:
Interpersonal skills:
Negotiation and Selling Skills:
Leadership and management skills is an added advantage:


Minimum Qualifications, Knowledge and Experience

Experience


Minimum of 3 years' experience in banking with direct responsibility for SME sales.
Analytical skills, conversant will sales dashboard generation.
Data analysis skills.


Education


A Degree in a business-related field from a recognized institution