Remote Virtual Call Centre Agent

Remote Virtual Call Centre Agent

Salary: R20,000 per month
Location: Fully Remote, South Africa
Working Hours: Monday to Friday, 8 AM – 4 PM UK Time

Job Description:

Are you looking for a dynamic remote opportunity? Join our team as a Virtual Call Centre Agent, where you will handle customer inquiries professionally via phone. No prior experience is required—comprehensive training is provided! This role is perfect for individuals with strong communication skills who thrive in a fast-paced environment.

Key Responsibilities:

• Answer inbound customer calls and make outbound follow-up calls.
• Provide accurate product and service information.
• Assist customers with inquiries and troubleshoot basic issues.
• Document call details and update customer records.
• Follow up on customer concerns to ensure satisfaction.

Requirements:

• Strong verbal communication and active listening skills.
• Basic computer literacy, including familiarity with CRM systems (training provided).
• Ability to work remotely with a stable internet connection and a quiet workspace.
• No prior experience required; full training provided.