This role is ideal for a dynamic hospitality professional who combines revenue optimisation expertise with exceptional guest-centric communication. You will shape the digital and pre-arrival journey, ensuring every enquiry reflects the exclusivity, warmth, and precision of a world-class safari experience.
As the Reservations Manager, you will be responsible for driving profitability through intelligent yield management, rate strategy, and channel optimisation, while ensuring every guest enjoys a personalised and seamless booking experience. This role requires an analytical thinker who thrives at the intersection of commercial performance and luxury service.
Minimum Requirements:
Proven reservations experience within luxury hospitality
Strong understanding of RevPAR, ADR, and occupancy levers
A commercially minded, analytical problem-solver
Excellent written and verbal communication skills
High proficiency in PMS, channel managers, and CRM systems
A proactive, revenue-driven mindset with strong attention to detail
Key Responsibilities:
Revenue & Commercial Strategy
Develop and implement revenue optimisation and dynamic pricing strategies
Protect rate integrity across all channels
Manage forecasting, budgeting, and occupancy planning
Analyse OTA and direct booking performance to guide decision-making
Guest Journey & Communication
Deliver an exceptional online and pre-arrival experience
Craft personalised communication that enhances guest anticipation
Identify upsell opportunities and convert enquiries into high-value bookings
Operational & Systems Excellence
Optimise CRM and reservations database performance
Ensure PMS and channel manager accuracy
Collaborate with marketing, sales, and lodge operations to align messaging and guest expectations
Your Impact
Maximise revenue without compromising exclusivity
Enhance the guest experience long before arrival
Drive direct bookings and strategic upselling
Transform data into informed, profitable decisions
Strengthen alignment between revenue, marketing, and operations