Duties and Responsibilities
Manage daily operations across front office, housekeeping, F&B, recreation, spa, security, and maintenance
Set and enforce SOPs across all departments
Handle escalated guest complaints and ensure prompt resolution
Monitor guest satisfaction scores and drive continuous improvement
Manage resort budgets, revenue targets, and cost control
Track occupancy rates, ADR, and RevPAR performance
Recruit, train, and develop department heads and staff
Conduct performance appraisals and manage staff welfare
Collaborate with sales and marketing to drive bookings and corporate packages
Ensure compliance with health, safety, and regulatory requirements
Oversee facility maintenance, renovations, and vendor relationships
Report operational and financial performance to ownership or board.