Job Description
Are you the kind of leader who treats the business as if it were your own? Do you thrive under pressure, build high-performing teams, and know exactly how to balance people, profit, and performance? If so, this is your opportunity to take the reins and make a lasting impact.
As part of our exciting regional growth journey, we are looking for exceptional Restaurant General Managers who can lead from the front, drive operational excellence, and create a culture of accountability, energy, and success. This is more than just running a restaurant - it's about owning the result, developing future leaders, and delivering an unforgettable guest experience.
What You'll Be Doing:
Taking full ownership of all aspects of the restaurant's operations
Leading, inspiring, and developing a team of managers and crew members
Driving sales growth and ensuring the restaurant consistently achieves its targets
Managing profitability through effective control of GP, labour, food costs, and operating expenses
Delivering exceptional customer experiences and creating a service-driven culture
Ensuring compliance with all brand standards, food safety, health and safety, and operational procedures
Analysing business performance and implementing action plans to improve results
Recruiting, training, coaching, and succession planning future leaders
Managing staffing levels and ensuring optimal productivity
Overseeing stock management, ordering, and inventory control
Driving a culture of accountability, recognition, and continuous improvement
Ensuring the restaurant is always guest-ready, audit-ready, and operating at its very best
What We're Looking For:
A strong and inspirational leader with a hands-on approach
A commercially minded individual who understands how to drive profitability
Someone who leads with passion, integrity, and accountability
Excellent communication and people management skills
The ability to make sound decisions and solve problems effectively
A results-driven mindset with a passion for operational excellence
A leader who can motivate teams to consistently exceed expectations
The ability to thrive in a fast-paced, high-pressure environment
Minimum Requirements:
Grade 12 / Matric certificate (essential)
Minimum of 5 years' experience in a Restaurant General Manager, Senior Store Manager, or equivalent leadership role within the QSR, fast food, restaurant, retail, or hospitality industry
Proven experience managing large teams and high-volume operations
Strong financial acumen with the ability to confidently manage and report on:
Turnover and sales performance
Gross Profit (GP)
Labour costs
Food costs
Net Profit
Productivity and staffing efficiencies
Waste control and stock variances
Audit scores and operational KPIs
Demonstrated success in driving sales growth and improving profitability
Experience in recruitment, coaching, and developing management teams
Strong administration, reporting, and computer literacy skills
Ability to work flexible hours, including weekends and public holidays
Reliable transport
A clear criminal record
South African citizenship or a valid work permit