Operations Management
Oversee daily restaurant operations to ensure smooth service delivery
Ensure compliance with food safety, hygiene, and quality standards
Monitor stock levels, control costs, and minimize wastage
Ensure all operational procedures and SOPs are consistently followed
Team Leadership & People Management
Recruit, train, schedule, and supervise restaurant staff
Foster a positive, high-performance work culture
Manage staff performance, attendance, and discipline
Address staff turnover through coaching, engagement, and development
Customer Experience & Service Excellence
Ensure high standards of customer service at all times
Handle customer feedback, complaints, and service recovery professionally
Drive repeat business through exceptional guest experiences
Sales, Performance & Reporting
Drive revenue growth through upselling, promotions, and operational efficiency
Monitor daily sales, labor costs, and profitability
Prepare operational and performance reports for management
Compliance & Standards
Ensure adherence to company policies, health regulations, and licensing requirements
Maintain cleanliness, safety, and brand standards across the restaurant
Requirements
Minimum 5 years' experience as a Restaurant Manager or Assistant Manager in a busy restaurant environment
Strong leadership and people management skills
Proven ability to work under pressure and manage high staff turnover
Solid understanding of restaurant operations, cost control, and customer service
Excellent communication, problem-solving, and organizational skills
Flexibility to work shifts, weekends, and holidays
Key Attributes
Results-driven and hands-on leader
Calm under pressure
Customer-focused mindset
Highly organized and proactive
Strong decision-making ability