Key Responsibilities
Oversee daily restaurant operations across front and back-of-house
Ensure delivery of excellent customer service and satisfaction
Implement customer loyalty and retention initiatives
Develop and drive restaurant-level marketing activities
Handle customer inquiries, concerns, and complaints professionally
Organize and supervise staff shifts
Lead, coach, train, and evaluate restaurant team members
Manage inventory, forecast needs, and ensure availability of supplies
Minimize waste and maintain cost control measures
Ensure a clean, safe, and positive working environment
Monitor operations, identify gaps, and implement corrective actions
Introduce innovative strategies to boost productivity and sales.
Requirements & Qualifications
B.Sc. or HND in related fields.
Strong analytical and numerical abilities
Prior experience in customer service
Experience as a Restaurant Manager or in a similar role is an added advantage
Good understanding of food and restaurant operations
Excellent leadership, motivational, and people management skills
Sound financial management and reporting abilities
Strong interpersonal and communication skills.