Job Summary
We are looking for an effective and efficient restaurant manager to oversee and further coordinate restaurant activities. The ideal candidate should have managerial skills, interpersonal and teamwork skills, excellent communicative skills, problem solving skills amongst other.
Job Description
Coordinate daily Front of the House and Back of the House restaurant operations.
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Regularly review product quality and research new vendors.
Organize and supervise shifts.
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation, health and safety regulations
Manage restaurant's good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Coordinating daily restaurant management operations.
Keep accurate records for all inventory
Ensure stock is reordered on time to reduce out of stock
Reduce incidence of theft, pilfering etc.
Perform any other tasks as assigned.
Requirement
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge
Familiarity with restaurant management software
Strong leadership, motivational and people skills
Acute financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling