Responsibilities
Receive and respond to guest reviews & feedback. Attend to guest complains and ensure high level of guest satisfaction is attained
Oversee the dining area, supervises food and beverage service staff in accordance with operating policies. Making sure restaurant is clean and set ready for service.
Make sure waiters are well groomed before start of every shift
Has a good knowledge of menu and presentation standards. Be able to follow on orders from the bar and kitchen
Ensure the restaurant checklist is properly filled and submitted
Manage and assign duties to the restaurant and bar staff
Record all transactions, prepare and share daily sales reports. Manage restaurant margins and costs within the budgets
Manage costs and ensure they are in line with sales without compromising quality
Manage the department in an entrepreneurial manner, looking for opportunities to generate more business at all times. Ensure sales are driven to the department's full potential, meet revenue targets and adhere to budgets.
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members. Train and ensure growth of Internal talents.
Manage restaurant stock and inventory. Ensure the stocks are tallied on a daily basis.
Any other duties that may be assigned from time to time.
Requirements
Must have achieved atleast a C+ or equivalent in highschool
Must have a certificate in hotel management or its equivalent
Should be a team player
Should be able to multitask
Should be able to work on weekends and night shifts
Minimum of 3 years experience, preferably in a 4 or 5 star hotel