Retail Sales Agent - Western Cape at M-KOPA

What this role actually looks like


You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA's product offering: financed smartphones, cash devices, and SIM solutions.
You don't just sell. You educate, advise, and support decisions.


That includes:


Walking customers through financing options clearly and confidently
Assisting with onboarding processes like RICA
Ensuring every customer leaves understanding exactly what they've signed up for


You'll also handle:


Customer questions, concerns, and after-sales support
Real-time problem-solving at the counter
Building trust through consistent, professional engagement
At the same time, you take full ownership of stock within your space:
Daily stock counts and reconciliation
Receiving and verifying deliveries
Reporting discrepancies quickly and accurately
Maintaining organised, secure storage areas
Supporting sales reps with collections and returns
Contributing to monthly stock takes
You'll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership.


What you bring


Proven experience in retail or sales, with the ability to engage, advise, and close effectively
Confidence in handling objections and guiding customer decisions
Strong attention to detail, especially when it comes to stock accuracy
Reliability and consistency — your team knows they can count on you
Matric / Grade 12