Job Description
A leading agricultural retail company is looking for an experienced Retail Store Manager with strong experience in retail operations, sales management, and team leadership to join their team in Kraaifontein, Western Cape. The role is responsible for the overall performance of a retail branch, ensuring profitable growth, operational excellence, strong customer engagement, and effective leadership within a fast-paced, multi-product retail environment.
Responsibilities:
Manage the day-to-day operations of the retail store, including sales performance, staff management, inventory control, and administrative systems
Drive sales growth through effective merchandising, promotions, and customer engagement initiatives
Prepare and manage annual budgets, control expenditure, and analyse variances to maximise profitability and achieve sales targets
Ensure accurate stock management, including stock controls, reconciliations, and inventory optimisation
Maintain high levels of customer satisfaction by proactively addressing queries and complaints
Ensure compliance with internal policies, procedures, systems, and applicable external regulations
Lead, motivate, and develop a high-performing team while fostering a collaborative and inclusive work culture
Build and maintain strong relationships with internal and external stakeholders
Drive digital optimisation and automation of operational and inventory-related processes
Support consumer-facing content and initiatives that promote products and enhance the in-store customer experience
Requirements:
National Diploma in Business Administration, Commerce, Accounting, or a related field
Minimum of 4 years' experience in retail sales, with a proven track record in a managerial role
Strong communication and negotiation skills
Excellent MS Office proficiency and working knowledge of retail operating systems
Sound judgement with the ability to manage complexity in a dynamic retail environment
Strong achievement orientation, self-awareness, and leadership capability