Used Parts Collection
Used Parts Collection (UPC) inspection and system update for warranty payment
UPC testing of PBA/OCTA for Target models
Monthly scapping & Quarterly shipment of faulty PBA/OCTA parts to HQ (Korea)
Execute Goods Receiving (G/R) in CS-Portal for successfully inspected parts/sets
Inventory management for returned used parts (in warehouse).
Weekly report on returned parts and pending collection from ASC based on fiscal month
Weekly follow-up with ASC for unreturned used parts
ASC Support: liasing with partners on issues concerning Used Parts Return"
Product Returns
MX/CE Product Return inspection and reporting (CE Inspection for DA products to be done with support of Samsung CE Technical Lead)
Inventory management for returned replaced products (Head office).
Monthly scrapping of CE PR units and co-ordination of monthly collection of scrapped product return units by e-waste company
Quarterly Auction/Resale of MX PR Units
ASC Support: liasing with partners on issues concerning Product Returns"
E-Waste Management
Coordinate monthly collection of scrap parts & scrapped return products by e-waste company.
Raise approvals to pay e-waste company (must attached scrap report, invoice, certificate).
Upload scrap reports to GMP/SAP systems.
Maintain duly completed pre-scrap & Post scrap reports and obtain descriptive certificate from e-waste company (Date, Qty, weight, description of scrapped items)"
Training
Train service partners on warranty system processes related to product return, used parts return and the implications of incorrect return/failure to return these items."
Credit Returns Management
Receive, inspect and process part returns for ASC's
Communicate with partners on any missing information needed
Follow up on the issuance of credit notes for returned parts
Safe keeping of returned parts until they are completely resolved
Execute Goods Receiving (G/R) in CS-Portal for successfully inspected parts/sets"
ÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂRequrements:
Diploma in Supply Chain Management, Logistics, Business Administration, Electronics Engineering, or a related field.
Minimum of 3 years' experience in returns management, warehouse operations, inventory control, or reverse logistics within the consumer electronics industry.
Hands-on experience with SAP ERP, including inventory transactions, goods receipt (GR), returns processing, stock reconciliation, and reporting. Experience with warehouse management systems (WMS) is an added advantage.
Proven experience in product returns, used parts management, inventory control, e-waste coordination, and warranty or reverse logistics processes, with a strong focus on accuracy and compliance.
Strong analytical, organizational, and communication skills, with the ability to coordinate effectively with service centers, logistics partners, vendors, and internal stakeholders, as well as train partners on returns and warranty processes.