Purpose of the Role:
To ensure that all stock returned from stores is received in good condition, processed correctly, and either re-entered into the DC, returned to suppliers, or written off where necessary.
Minimum Requirements:
Grade 12 (Matric)
Minimum 5 years' relevant experience in warehousing/logistics
Supervisory experience essential
Experience using WMS (Warehouse Management Systems)
Strong administrative and reporting skills
Proficiency in Microsoft Excel
Solid understanding of warehouse and logistics operations
This role is ideal for someone who is:
Meticulous and organised
Experienced in warehouse operations
Able to lead and motivate a team
Skilled at managing returns and claims processes
Confident using systems and Excel for tracking and reporting
Duties and Responsibilities
Key Responsibilities:
Returns Management
Liaise with receiving managers via email/phone to coordinate store returns
Ensure proper IBT processes are followed
Receive and verify returned stock
Charge transporters for damages (where applicable)
Process returns to suppliers or write-offs as required
Receiving Support
Handle damaged stock received at the DC
Immediately initiate supplier claims (CCV), provide driver and DC with copies
Ensure admin processes all necessary claim paperwork
Write-Offs
Manage and document all damaged stock from returns or within the warehouse
Remove damaged stock from inventory and place on stock hold
Process stock for write-off and manage upliftment with suppliers
Staff Supervision
Oversee returns area and ensure staff follow correct sorting procedures
Authorise and instruct on write-offs
Provide guidance and support to staff
Assist with training of new and current team members
Deadline:14th May,2026