Reverse Logistics Team Leader at Maersk Line

KEY RESPONSIBILITIES:

Customer Returns:


Ensure the effective and efficient carry out of Reverse Logistics operations, ensuring accurate and efficient receipt, storage, and dispatch of defect goods into & out of the relevant assigned Bin location.
Conduct regular inspections and root cause analysis with Client on returned and warehouse damaged stock, locations, and packaging issues.
Ensure the crediting and processing process and ensure all databases are updated accordingly.


Defective Goods and Reworks:


Assign personnel for correctly receiving, storing, and dispatching defective Graded stock received from & to relevant assigned bin locations.
Assign Personnel to consolidate inventory where necessary to free up space.
Confirm with Reverse Supervisor which reworks are to be prioritised and ensure that planned Reworks with the Client are completed timeously.
Ensure that all planned sales on defect stock are completed effectively and efficiently.
Maintain effective inventory control procedures to ensure defect stock accuracy and availability.
Assign personnel for Factory reworks to be taken to relevant Outbound bays for despatch timeously


​​​​​​​System Management


Ensure all personnel are trained and proficient in using the WMS and review records regularly.
Ensure system to system alignment on inventory holding for defect stock.
Utilize WMS to generate and update reports on inventory levels, stock movements, and discrepancies for defective goods.


​​​​​​​Reporting and Analysis:


Generate and Update databases and reports, including stock Aging reports, Reworks completed, Returns processed and process Improvement logs.
Communicate findings and recommendations to the Reverse Supervisor & the Reverse Logistics Manager
Ensure all key performance indicators (KPIs) related to Reverse Logistics Management, such as damages causes and damage rates are updated daily.


​​​​​​​Compliance and Safety:


Enforce warehouse safety policies.
Ensure proper use of material handling equipment.
Maintain clean and organized reverse logistics storage areas.


​​​​​​​WHO WE ARE LOOKING FOR

Someone with:


Matric or Diploma/Certificate in Supply Chain, Inventory, Logistics, Business Administration, or a related field.
One to two years of experience in reverse logistics/returns processing background.
Experience supervising warehouse staff.
Proven experience with Warehouse Management Systems (WMS) and inventory control software and advance Microsoft Excel skills
Strong analytical skills and attention to detail.
Excellent organizational and leadership abilities.
Knowledge of relevant regulations, industry standards, and best practices in inventory management.
Strong communication and interpersonal skills.