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Route Services Supervisor at HandPicked Recruitment
HandPicked Recruitment
September 15, 2026
Full-time
On-site
Job Overview:
Our client, a leading organisation responsible for the operation and maintenance of the Bakwena N1/N4 route, is seeking a Route Services Supervisor to oversee route patrol operations, incident management, communications and supporting operational functions.
The successful candidate will manage a team of 16 Patrol Drivers and 4 Communications Clerks, ensuring that incidents on the highway are responded to efficiently and within the agreed service timeframes.
This position requires a firm but approachable leader who can manage shift-based operational staff, maintain accountability and procedures, and engage professionally with drivers, law enforcement and other key stakeholders.
Minimum Requirements:
Matric
Valid, unendorsed Code 08 driver's licence
Previous supervisory or management experience in a shift-based operational environment
Previous experience in security operations, transport operations, traffic/road operations, control-room environments or similar shift-based operational environments will be highly beneficial
Experience in incident management and operational response
Experience managing drivers, patrol staff, field teams or similar operational personnel
Strong people-management and disciplinary skills
Excellent communication and interpersonal skills
Strong administrative and reporting abilities
Computer literate
Good time-management and organisational skills
Strong understanding of compliance, procedures and operational protocols
Ability to remain calm and professional when dealing with incidents and difficult situations
Comfortable attending accident/incident scenes when required
Key Responsibilities:
Manage and supervise various Patrol Drivers and Communications Clerks
Ensure effective shift planning, handovers and operational coverage
Ensure highway patrols are conducted effectively to identify damage to road infrastructure and road furniture
Ensure patrol teams provide assistance to stranded motorists and support safe road-user journeys
Coordinate and respond to SOS calls and serious accidents/incidents on the N1/N4 Highway
Ensure sufficient resources are deployed to incidents within the required response timeframes
Attend serious incidents and accident scenes when required, including after-hours incidents
Manage incident reporting, recordkeeping and relevant operational documentation
Prepare and present required operational reports
Manage staff performance, conduct, compliance and adherence to company procedures
Address non-compliance and disciplinary matters appropriately and professionally
Build positive working relationships with shift-based drivers and communications staff while maintaining appropriate authority and accountability
Ensure staff are properly trained, equipped and supported to perform their duties
Ensure compliance with health, safety and security requirements
Manage route patrol and communications functions to ensure effective incident response
Oversee the communications/control-centre function and ensure incidents, public queries and complaints are handled professionally
Monitor and manage fleet availability, vehicle condition and compliance
Ensure vehicle handover and related documentation is completed accurately
Monitor driver and vehicle compliance with company policies and procedures
Liaise professionally with law enforcement, emergency services and other relevant stakeholders
Check monthly manpower/timesheet information for accuracy and compliance before submission to payroll
Ensure operational procedures and service standards are consistently maintained
Provide operational support to the team and assist at incidents where required
Perform other operational and administrative duties as required
Our client, a leading organisation responsible for the operation and maintenance of the Bakwena N1/N4 route, is seeking a Route Services Supervisor to oversee route patrol operations, incident management, communications and supporting operational functions.
The successful candidate will manage a team of 16 Patrol Drivers and 4 Communications Clerks, ensuring that incidents on the highway are responded to efficiently and within the agreed service timeframes.
This position requires a firm but approachable leader who can manage shift-based operational staff, maintain accountability and procedures, and engage professionally with drivers, law enforcement and other key stakeholders.
Minimum Requirements:
Matric
Valid, unendorsed Code 08 driver's licence
Previous supervisory or management experience in a shift-based operational environment
Previous experience in security operations, transport operations, traffic/road operations, control-room environments or similar shift-based operational environments will be highly beneficial
Experience in incident management and operational response
Experience managing drivers, patrol staff, field teams or similar operational personnel
Strong people-management and disciplinary skills
Excellent communication and interpersonal skills
Strong administrative and reporting abilities
Computer literate
Good time-management and organisational skills
Strong understanding of compliance, procedures and operational protocols
Ability to remain calm and professional when dealing with incidents and difficult situations
Comfortable attending accident/incident scenes when required
Key Responsibilities:
Manage and supervise various Patrol Drivers and Communications Clerks
Ensure effective shift planning, handovers and operational coverage
Ensure highway patrols are conducted effectively to identify damage to road infrastructure and road furniture
Ensure patrol teams provide assistance to stranded motorists and support safe road-user journeys
Coordinate and respond to SOS calls and serious accidents/incidents on the N1/N4 Highway
Ensure sufficient resources are deployed to incidents within the required response timeframes
Attend serious incidents and accident scenes when required, including after-hours incidents
Manage incident reporting, recordkeeping and relevant operational documentation
Prepare and present required operational reports
Manage staff performance, conduct, compliance and adherence to company procedures
Address non-compliance and disciplinary matters appropriately and professionally
Build positive working relationships with shift-based drivers and communications staff while maintaining appropriate authority and accountability
Ensure staff are properly trained, equipped and supported to perform their duties
Ensure compliance with health, safety and security requirements
Manage route patrol and communications functions to ensure effective incident response
Oversee the communications/control-centre function and ensure incidents, public queries and complaints are handled professionally
Monitor and manage fleet availability, vehicle condition and compliance
Ensure vehicle handover and related documentation is completed accurately
Monitor driver and vehicle compliance with company policies and procedures
Liaise professionally with law enforcement, emergency services and other relevant stakeholders
Check monthly manpower/timesheet information for accuracy and compliance before submission to payroll
Ensure operational procedures and service standards are consistently maintained
Provide operational support to the team and assist at incidents where required
Perform other operational and administrative duties as required