Job Purpose
Reporting to the Chief Executive Officer, the ICT Officer is responsible for planning, coordinating, implementing, supporting, and continuously improving the SACCO's technology environment to ensure secure, reliable, and efficient ICT services. The role provides both strategic and operational support by overseeing ICT infrastructure, core banking systems, digital platforms, information security, business continuity arrangements, and user support services. The ICT Officer is expected to ensure that technology effectively supports business operations, enhances member service delivery, safeguards institutional information assets, and contributes to the SACCO's digital transformation objectives.
Performance Expectations
The successful candidate will be expected to deliver measurable outcomes, including:
Reliable operation and high availability of core banking and business systems.
Secure ICT infrastructure and effective protection against cyber threats.
Timely resolution of ICT incidents and user support requests.
Successful implementation of approved ICT projects and initiatives.
Compliance with ICT governance, data protection, and regulatory requirements.
Effective business continuity and disaster recovery preparedness.
Improved adoption and utilization of technology across the SACCO.
Key Responsibilities
ICT Planning and Governance
Develop annual ICT work plans, budgets, and activity schedules aligned with the SACCO's strategic plan.
Participate in formulation, review, and implementation of ICT policies, procedures, standards, and controls.
Provide technical advice to Management on ICT investments, technology risks, and digital opportunities.
Prepare ICT reports for Management and Board Committees as required.
Monitor implementation of approved ICT projects and initiatives.
Systems Administration and Infrastructure Management
Administer and maintain the SACCO's core banking system, databases, servers, networks, and digital platforms.
Ensure optimal performance, security, and availability of ICT systems and services.
Monitor system capacity, utilization, and performance and recommend improvements where necessary.
Maintain accurate records of ICT assets, software licenses, configurations, and system documentation.
Coordinate system upgrades, updates, patches, and integrations.
Cybersecurity and Information Security
Implement and monitor ICT security controls, policies, and procedures.
Protect organizational systems and data against cyber threats and unauthorized access.
Monitor security events, vulnerabilities, and incidents and initiate corrective actions.
Manage antivirus, endpoint protection, access controls, and patch management processes.
Promote information security awareness among staff and users.
Risk Management, Compliance, and Business Continuity
Identify, assess, and manage ICT-related risks.
Maintain ICT risk registers and support enterprise risk management processes.
Ensure compliance with Data Protection requirements, ICT governance standards, and applicable regulatory guidelines.
Develop, test, and maintain data backup, disaster recovery, and business continuity arrangements.
Support ICT audits and coordinate implementation of audit recommendations.
Digital Transformation and Innovation
Identify opportunities to improve efficiency and member experience through technology.
Support implementation of digital products, platforms, and service channels.
Recommend emerging technologies that support business objectives.
Promote automation and digitization of business processes where feasible.
User Support and Service Delivery
Provide first-line and second-line technical support to staff and users.
Diagnose and resolve hardware, software, network, and application issues.
Install, configure, maintain, and troubleshoot computers, printers, communication equipment, and related peripherals.
Conduct user training and provide technical guidance on ICT systems and applications.
Monitor service requests and ensure timely resolution of issues.
Vendor and Resource Management
Liaise with ICT vendors, service providers, and consultants.
Support procurement and evaluation of ICT equipment, software, and services.
Monitor vendor performance and compliance with service agreements.
Ensure prudent utilization and maintenance of ICT resources and assets.
Reporting and Documentation
Prepare periodic reports on ICT operations, projects, incidents, risks, and system performance.
Maintain accurate documentation of systems, configurations, procedures, inventories, and licenses.
Document ICT incidents and recommend corrective and preventive measures.
Provide timely information to Management to support decision-making.
Minimum Qualifications and Experience
Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field from a recognized institution.
Professional certifications such as Microsoft, Cisco, CompTIA, ITIL, VMware, Cybersecurity, Cloud Computing, or equivalent will be an added advantage.
Minimum of five (5) years' relevant ICT experience, preferably in a SACCO, banking, or microfinance environment.
Experience supporting core banking systems, enterprise applications, networks, and ICT infrastructure.
Demonstrated experience in ICT security, systems administration, and user support.
Key Competencies
Systems administration and infrastructure management.
Database administration.
Information security and cybersecurity.
Cloud and virtualization technologies.
Technical troubleshooting and support.
Analytical thinking and problem solving.
Communication and report writing.