Job Summary
Sales Admin is responsible for ensuring seamless administrative and operational support within the sales function while maintaining a high standard of client service. This role focuses on coordinating sales processes, managing documentation, maintaining accurate records, and supporting client interactions to enhance efficiency and consistency across the customer journey.
Key Responsibilities
Client Relations (Support-Focused)
Coordinate client communication, ensuring timely responses and follow-ups
Support the sales team in managing client interactions, appointments, and updates
Handle client queries related to documentation, refunds, payments, and processes professionally
Maintain accurate and up-to-date client records in CRM systems
Escalate complex client issues to the relevant teams promptly
Operations & Administration (Core Focus)
Manage and organize all sales documentation, including agreements, booking forms, and client records
Ensure completeness, accuracy, and compliance of all client files
Track deal progress and proactively flag delays or missing documentation
Prepare regular reports on sales inquiries and pipeline status
Maintain CRM systems with a high level of accuracy and consistency
Support invoicing, payment tracking, and follow-ups with the finance team
Coordinate scheduling, meetings, and internal communication across teams
Showroom & Client Experience Management
Take full ownership of showroom readiness, ensuring all client-facing spaces meet cleanliness and brand standards at all times
Conduct regular inspections of showrooms and show houses to maintain presentation quality
Coordinate with cleaning and maintenance teams to address issues promptly
Ensure show units are fully prepared prior to client visits, events, or site tours
Maintain adequate inventory of marketing materials, brochures, and display items
Key Performance Indicators (KPIs)
Accuracy and completeness of client documentation
Turnaround time for processing sales documentation
CRM data accuracy and timeliness of updates
Response time to client and internal queries
Efficiency in deal tracking and issue resolution
Showroom cleanliness, readiness, and presentation standards
Qualifications & Experience
Minimum B+ (KCSE) & Second-Class Upper Division
Bachelor's degree in business administration or a related field
2 - 4 years of experience in administrative, operations, or sales support roles
Experience in real estate or a structured sales environment is an added advantage
Skills & Competencies
Strong attention to detail and high level of accuracy
Excellent organizational and time management skills
Professional communication and interpersonal skills
Ability to multitask and manage competing priorities
Proactive problem-solving mindset
Reporting Structure
Reports to: Sales Manager
Career Growth Opportunities
Progression into Senior Operations or Sales Operations roles
Transition into Client Experience
Opportunities in Sales Coordination or Operations Management