Sales Administration Clerk at Prudent HR Solutions

Our client, operating within the timber manufacturing industry, is seeking a suitably qualified Sales Administration Clerk to provide accurate administrative and customer service support to the sales department.
The successful candidate will report to the Sales Manager.


Key Responsibilities


Capture, process and reconcile sales orders and dispatches accurately.
Maintain organised and up-to-date sales records, filing and documentation.
Liaise professionally with customers regarding orders, deliveries and queries.
Follow up on outstanding orders and deliveries to maintain high service levels.
Assist with resolving credit note, invoice and delivery-related queries.
Compile and maintain accurate sales and administrative reports.
Develop a thorough understanding of the company's product range, ordering processes and customer database.
Provide administrative support to the production department when required.
Perform all duties in accordance with company policies and procedures.
Maintain professionalism, honesty and integrity in all customer interactions.


Skills and Attributes


Strong administrative and organisational skills.
Excellent attention to detail and accuracy.
Ability to work under pressure and meet strict deadlines.
Ability to multitask, prioritise and manage competing responsibilities.
Proactive, approachable and solutions-focused.
Strong customer service and problem-solving abilities.
Professional presentation and communication.
Willingness to work overtime when required.


Requirements

Minimum Requirements


Matric/Grade 12 or equivalent.
A business-related tertiary qualification, accounting background or relevant sales experience will be advantageous.
Previous experience providing administrative support within a sales environment.
Computer literacy in Microsoft Office, particularly Excel and Outlook.
Strong written and verbal communication skills in English.
A sound understanding of customer service principles.