Responsibilities include but are not limited to:
Handle sales inquiries and process customer orders on various platforms
Verify customer details, process payments, and update data in internal systems
Inform customers on stock availability, alternatives, and lead times
Issue accurate invoices and coordinate orders internally
Manage and update sales and customer records, ensuring timely responses
Maintain and enhance the company's online presence, including website updates
Provide administrative support to the sales team as needed
Criteria:
Matric
2-3 years' experience in a similar role with experience in the FMCG industry being advantageous
Computer literacy: proficient in Microsoft Office and Omni (advantageous)
Fully bilingual in English and Afrikaans with clear communication skills
Excellent phone and email etiquette with strong customer service skills
Proficient in English and Afrikaans (speak, read and write)
Outgoing personality, team player, and well-organised
Fully bilingual in Afrikaans and English, with clear communication skills
Able to work well under pressure, maintaining a friendly, proactive approach