Role overview:
As a Sales Administrator, you'll ensure all customer purchases and orders are processed efficiently, accurately and professionally. This role places strong emphasis on administrative precision and payment handling, and you will play a key role in supporting our sales team.
Key Responsibilities:
Process customers' sales and orders accurately and timely. This includes generating invoices, taking delivery details and handling payments.
Perform daily cash-up recons and ensure accurate balances.
Ensure that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc.)
Answer telephone calls professionally and manage queries efficiently.
Adhere to company policies and procedures.
Generate reports as required (on Excel) and carry out all related administration, including filing.
Assist customers with Homeware product sales.
Support sales team and visual merchandisers with housekeeping duties and showroom assistance when needed.
Participate in daily/weekly stock takes as scheduled by the Retail Manager.
As the first point of contact with customers, provide friendly, informed assistance to enhance the client experience.
Address customer complaints promptly and escalate when necessary.
Be willing to take on further responsibilities, if necessary, as directed by the Retail Manager.
What you bring:
Grade 12/Matric
Minimum of 3 years' relevant experience.
Strong administration skills.
Proficient in Microsoft Office, especially Excel.
Prior experience in customer-facing administrative role is essential.
Available to work retail hours, including weekends and public holidays
Passionate about décor and Weylandts furniture and homeware products.
Comfortable working with different systems and technology, including POS and inventory management systems.
Competencies and behaviours for success:
Strong attention to detail and accuracy
Proactive and solutions mindset
Effective problem solving and decision-making abilities
Team player, with a positive attitude
Excellent communication and organizational skills
Commitment to delivering excellent customer service