Job Description
To proactively engage customers through outbound sales campaigns, promote and sell FNB products and solutions, and identify cross-sell opportunities based on customer needs.
The Sales Advisor is responsible for achieving sales, quality, conversion, productivity, and compliance targets while delivering a world-class and professional customer experience.
Key Responsibilities:
Engage customers through outbound dialler-generated sales campaigns.
Promote and sell products across the Transact, Borrow, Invest, Insure, and FNB Connect pillars.
Follow approved sales scripts, processes, and compliance requirements during all customer interactions.
Identify customer needs and maximise cross-sell opportunities through effective questioning and engagement.
Achieve sales, productivity, quality, conversion and compliance targets.
Accurately capture sales, customer interactions, and outcomes on relevant systems.
Effectively manage allocated leads and sales opportunities.
Deliver a professional and positive customer experience on every interaction.
Participate in coaching, training, and development initiatives to improve performance.
Contribute to a culture of continuous improvement, collaboration, and service excellence.
Working Environment:
Fast-paced, target-driven outbound sales call centre environment.
Dialler-generated campaigns where customers may not be expecting the call.
Opportunity to cross-sell additional products based on customer needs and eligibility.
Minimum Requirements:
FSCA Recognised NQF Level 5 Qualification.
RE5.
Mandated for FAIS Sub-Categories 1.17, 1.18 and 1.22 (Not currently under supervision).
1-2 years' sales experience in a call centre environment.
Key Competencies:
Sales Skills
Objection Handling & Closing Techniques
Customer Centricity
Resilience & Results Orientation
Communication Skills
Compliance & Attention to Detail
Accountability
Teamwork & Collaboration
Success Measures:
Achievement of sales and scorecard targets.
Strong customer experience outcomes.
High quality and compliance standards.
Effective lead conversion management.
Positive contribution to team and business objectives.
End Date: August 25, 2026