Job Description :
With a warm and friendly demeanor, you will handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services.
Your responsibilities will include calculating fares, arranging routes based on passenger requests, providing schedule and fare information, and ensuring seamless coordination throughout the passenger journey. You'll handle reservation/booking requests with efficiency and issue tickets for both domestic and international flights. Additionally, you'll handle processes such as Endorsement, Rerouting, and the return of tickets.
To support effective management, you'll report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.
Desired Skills & Experience:
Bachelor's degree or at least high school graduation.
Permanent residence permit in the respective country (the company does not provide or assist with work permits).
Minimum of 1 year experience in civil aviation or tourism.
The ability to thrive in high-pressure situations.
Excellent command of English and proficiency in local language(s).
Availability to work in shifts, including overnight shifts.
A team player who can also work independently when needed.
Ability to multitask effectively and handle multiple tasks simultaneously.
Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).
Strong oral and written communication skills.
Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.