Position Overview
The Sales Agent will play a key role in driving the client's growth by acquiring new ISP clients, managing existing customers, and ensuring smooth communication across the company. This role requires a proactive, organized, and customer-focused individual capable of building strong relationships, closing sales, handling client accounts, and coordinating internal operations.
Key Responsibilities
Sales & Business Development
Identify, target, and engage potential ISP clients across Kenya.
Pitch bulk bandwidth products and close new sales deals.
Prepare and present sales proposals and quotations.
Maintain an updated pipeline of prospects and follow up consistently.
Client Management
Serve as the primary contact person for existing clients.
Provide timely support and assistance whenever clients need help.
Follow up on client bills, payments, and overdue accounts.
Ensure high customer satisfaction and maintain long-term relationships.
Communication & Office Administration
Manage company communication channels including calls, emails, and WhatsApp.
Prepare and file necessary paperwork, contracts, and client documents.
Maintain updated company files (soft and hard copies).
Coordinate internal communication between departments and management.
Finance & Documentation
Receive and bank client cheques.
Maintain accurate records of payments and submit daily/weekly reports.
Ensure documentation for all transactions is properly filed and accessible.
Marketing & Team Support
Help form and coordinate a marketing team for promotions and brand awareness.
Provide input for marketing strategies and sales campaigns.
Assist with field marketing activities when required.
Requirements
Qualifications & Skills
Experience in sales within the ISP or telecommunications sector is an added advantage.
Strong communication, negotiation, and customer-handling skills.
Good organizational and record-keeping abilities.
Ability to work independently and meet sales targets.
Proficiency in basic computer tools (email, Excel, Google Workspace).
Honest, reliable, and able to maintain confidentiality.
Work Conditions
Based in Nairobi with occasional field travel as needed.
Reports directly to the Director/Operations Manager.