Role Scope & Responsibilities
You are being engaged in the capacity of Sales Agent, responsible for driving bookings and revenue growth through lead conversion, relationship management, and proactive business development.
This is a hands-on, client-facing role requiring strong sales capabilities, excellent communication skills, and a passion for creating exceptional travel experiences.
Your responsibilities shall include, but are not limited to:
Sales & Lead Conversion
Close inbound leads efficiently through calls, follow-ups, and personalized traveler support.
Conduct sales consultations with prospective travelers and convert interest into confirmed bookings.
Present tailored travel solutions that align with client needs while maximizing business opportunities.
Support group organizers and hosts throughout the booking and confirmation process.
Business Development & Group Sales
Proactively source and develop large group opportunities, including corporate travel, communities, professional associations, and social groups.
Build and maintain relationships with prospective and existing clients to generate repeat and referral business.
Identify new opportunities to expand Naru Zanzibar's customer base and revenue streams.
Pipeline & CRM Management
Manage and maintain a healthy sales pipeline, ensuring timely follow-ups and strong conversion rates.
Accurately track leads, opportunities, and bookings within the Company's CRM and internal systems.
Maintain high standards of data accuracy and sales administration.
Cross-Functional Collaboration
Work closely with the marketing and operations teams to align sales efforts with campaigns, trip availability, and group opportunities.
Provide feedback and insights on traveler needs, objections, and market trends to support continuous improvement.
Act as a senior voice within the sales team by setting a high standard for responsiveness, professionalism, and performance.
Requirements
Proven experience in sales, business development, customer success, or account management.
Strong track record of achieving sales targets and converting leads into bookings.
Exceptional communication, relationship-building, and negotiation skills.
Experience in luxury travel, hospitality, tourism, lifestyle, or other high-ticket sales environments is strongly preferred.
Strong commercial acumen and ability to manage multiple opportunities simultaneously.
Highly proactive, self-motivated, and results-oriented.
Comfortable working independently in a fast-paced and entrepreneurial environment.
Experience using CRM systems and sales tracking tools.
Passion for travel and delivering exceptional customer experiences.