About the Role
We are seeking a driven and compassionate Sales & Appointments Coordinator to join our team supporting a network of clinics in the UK. This is a fully remote role focused on following up with incoming leads, nurturing them through the sales journey, and securing confirmed appointments for our clinics. The ideal candidate is proactive, target-driven, and able to build trust quickly with potential clients while maintaining professionalism and empathy.
Key Responsibilities
Respond to and follow up on all incoming leads via phone, email, and digital channels.
Effectively communicate the value of clinic services and address client queries with clarity and empathy.
Guide prospects through the sales funnel, ensuring they progress to confirmed bookings/appointments.
Maintain accurate and timely records of all interactions, leads, and conversions in the CRM system.
Meet and exceed individual KPIs, including call volume, conversion rates, and appointment targets.
Collaborate with clinic teams to ensure seamless handover of confirmed appointments.
Provide feedback and insights on lead quality, client concerns, and sales trends.
Work independently with minimal supervision while delivering consistent results.
Requirements
Key Requirements
Bachelor's degree in Business, Marketing, Communications, or related field.
Proven experience in sales, telesales, or appointment-setting roles.
Excellent communication skills with the ability to engage English native speakers effectively.
Strong interpersonal skills with the ability to balance empathy, patience, and persuasion.
Results-oriented with a proven track record of meeting or exceeding targets.
Self-motivated, disciplined, and able to thrive in a fully remote environment.
Tech-savvy, with proficiency in CRM tools, MS Office, and remote communication platforms.
A go-getter attitude with resilience, adaptability, and drive.