We are seeking a motivated Sales & Patient Coordination Executive to support clients throughout their decision-making and preparation process for weight-loss procedures. This full-time, on-site role is based in Nairobi.
The role focuses on:
Guiding clients through the steps required before their procedure
Strengthening client confidence by providing accurate, reassuring information
Following up consistently to ensure clients complete payments, tests, documentation, and confirmations
Encouraging timely decisions and improving overall conversion rates
Ensuring smooth coordination between patients, the clinical team, and administration
Maintaining organised records and status updates in the CRM
This role works closely with the doctors, bariatric nurse, finance team, and operations to ensure every patient has a seamless and well-supported experience.
Key Responsibilities
Build supportive, professional relationships with clients from first engagement through procedure preparation
Provide clear guidance on next steps, requirements, pricing, and timelines
Follow up with clients regularly to ensure completion of payments, labs, and preparation steps
Address questions, concerns, and hesitation with empathy and accuracy
Convert clients from consultation or initial interest into confirmed procedures
Coordinate scheduling and ensure clients meet all pre-procedure requirements
Maintain detailed CRM records, status updates, and weekly pipeline summaries
Collaborate with the medical and finance teams to streamline patient flow
Identify bottlenecks in client preparation and propose improvements
Qualifications
Strong communication and interpersonal skills
Experience in sales, client support, or customer coordination
Reliable follow-up discipline and strong organisational skills
Ability to explain information clearly and reassure hesitant clients
Proficiency in MS Office and CRM systems
Experience in healthcare, wellness, or service industries is an advantage
Diploma or degree in Sales, Business, Customer Service, Psychology, or related field