Sales Consultant âÃÂàSafari and Reservations (Remote) at Authentic Corporate Solutions Limited - Sales Consultant âÃÂàSafari and Reservations (Remote)
Department: Sales and Reservations
Reports to: Sales Manager
About Our Client
Our client, Tanganyika Wilderness Camps (TWC), is a premier safari and hospitality company operating across Tanzania's most iconic wildlife destinations. Known for delivering exceptional and authentic African safari experiences, TWC is committed to sustainability, personalized service, and world-class guest care. With a strong presence across national parks and game reserves, they continue to set the benchmark for immersive, high-quality safari travel.
As TWC expands its customer-facing and reservations operations, we are seeking a passionate, customer-focused, and detail-driven Sales Consultant to join their team and support the full sales and booking cycle (remotely).
Role Purpose
The Sales Consultant will handle client inquiries, design bespoke safari itineraries, manage reservations, and ensure seamless travel logistics from start to finish. This role requires excellent communication, strong sales orientation, high accuracy, and the ability to coordinate with both clients and internal teams in a remote work environment.
Key Responsibilities
Sales and Client Engagement
Respond promptly to inquiries and design personalized safari itineraries
Convert leads into confirmed bookings through professional sales support
Provide exceptional client service before, during, and after travel
Reservation and Booking Coordination
Confirm lodges, flights, park permits, transfers, and activities
Ensure accurate documentation of all confirmed bookings
Place reservation holds and issue confirmations within required timelines
Safari Logistics and Documentation
Prepare guest itineraries, travel packs, vouchers, and briefing notes
Communicate guest preferences and special requirements to respective teams
Conduct pre-arrival checks to ensure accuracy and service readiness
Cross-Team and Supplier Collaboration
Liaise with Accounts, Operations, and Field Teams for smooth trip execution
Follow up on payments and maintain accurate booking files
Communicate efficiently with safari guides and partner lodges
Quality Control and Issue Resolution
Perform final checks before travel to avoid errors or misses
Support quick resolution of any service-related concerns
Contribute to reporting and continuous improvement processes
Other Duties
Maintain updated knowledge of destinations, lodges, and safari products
Support marketing initiatives when required
Undertake other responsibilities as assigned
Minimum Qualifications
Diploma or Bachelor's in Tourism, Hospitality, Business, or related field
Minimum 2 years' experience in safari reservations or travel sales
Fluent in English and Kiswahili
High organizational accuracy and ability to multitask in a remote setting
Computer proficiency (MS Office, email systems, reservations software)
Knowledge of Tanzanian safari destinations and wildlife travel logistics
Preferred Software Competencies
Microsoft Excel, Word, PowerPoint
Outlook, Google Workspace, Zoom, WhatsApp
Canva / Photoshop (added advantage)
TripAdvisor and Google Business Suite
Personal Qualities
Driven with strong sales mindset
Excellent communicator and negotiator
Professional, courteous, and client-focused
Detail-oriented and highly organized
Adaptive problem solver with strong teamwork skills
Equal Opportunity and Safeguarding
Our client is an equal-opportunity employer committed to fair hiring practices and safeguarding of children and vulnerable persons. All employees are expected to uphold their ethical and safety standards.